A drainage problem in a retail unit hits you two ways at once a blocked drain or foul smell drives customers straight back out of the door, and standing water on a shop floor or in a car park is a slip hazard you're liable for.
First Fix Response keeps shops, retail parks and shopping centres across Kent and Medway trading and safe, we clear and repair drainage inside the store and out across the car park, work around your opening hours, and leave you with records for your facilities and health-and-safety files.
Reactive when a drain fails planned maintenance to keep it from failing at all.
Local team with fast response times
Experienced in commercial environments
Clear communication and minimal disruption
Works carried out to high safety standards
Fully insured and risk assessed
Professional Out of Hours Service

Powerful high-pressure water jetting removes stubborn blockages, grease, scale and debris, restoring your drains to full flow.

Where repairs can't be completed from above ground, we carry out safe, efficient drain excavations to replace damaged pipework and restore your drainage system.

Tailored planned maintenance programmes to keep commercial and residential drainage systems operating safely, efficiently and reliably.

Keep your kitchen compliant and running efficiently with professional grease trap emptying, cleaning and waste disposal services.

Rapid 24/7 emergency drainage response for businesses, minimising disruption and restoring your drainage system quickly.

Customers don't come back to a shop that smells or has a bathroom out of order, and you can't close the floor to sort it.
We work around your opening hours before you open, after you close, or quietly during quieter periods so a drainage problem gets fixed without a shop full of customers watching it happen.
Customer toilets, staff kitchens, stockroom and back-of-house drainage all fail differently and all cost you when they do. We clear blockages, survey and repair the lot, and keep the parts of your unit customers see clean and in service.
A car park that floods or drains badly is a safety and access problem, not just a puddle. We clear and jet blocked gullies and surface-water drains and keep your car park and forecourt draining as they should.
One contractor across your whole estate
If you run more than one site, we work as your single drainage contractor across the estate one point of contact, engineers who know your units, and a written record of every job for your maintenance and compliance files.
Our engineers are Enhanced DBS-checked and work to RAMS agreed before we attend.

We cover commercial and managed premises across the South East, including offices and industrial units, hotels, restaurants, pubs and cafés, care homes, schools, colleges and universities, retail, and managed portfolios for letting agents and landlords.
London
Maidstone
Ashford
Faversham
Medway
Rochester
Dartford
Tonbridge
Essex
Chatham
Sevenoaks
Gravesend
Kent
Sittingbourne
Tunbridge Wells

See a list below of our frequently asked questions from our customers
Yes. Planned commercial drainage jetting, de-scaling, CCTV monitoring is scheduled around your opening times, including evenings and early mornings, so a routine visit doesn't shut a kitchen, washroom or shop floor mid-trade. Out-of-hours emergency cover is available for blockages that can't wait.
Yes. For landlords, managing agents and multi-site operators we run planned commercial drain maintenance across a whole portfolio on one schedule, with a single point of contact and consolidated reporting rather than a separate call-out every time a drain backs up.
Our commercial drainage spine runs across Kent and Medway, including Maidstone, Rochester, Chatham, Gillingham, Ashford and Canterbury, and extends to London, Essex and the wider South East for planned and contracted work.
Yes. We provide commercial CCTV drain surveys for diagnostics, pre-purchase and condition reports, and to plan repairs before excavation supplied with a written report and footage for your records.
Where the pipe allows, yes. No-dig relining and patch repairs restore a damaged commercial drain from the inside, avoiding the disruption and reinstatement cost of excavation. Full excavation is used only where the damage requires it.
Blocked commercial drains are treated as priority call-outs. When you call, you'll get a realistic attendance window and a clear scope of works, not a vague promise. The same engineers and jet-vac units that handle our domestic drainage cover the commercial side.
Yes. We empty and maintain grease traps and clear the fat, oil and grease build-up that causes recurring blockages in restaurants, pubs, cafés and commercial kitchens and can put a planned schedule in place to keep it from recurring.
Yes. We work to your site induction, permit and access requirements, report to a nominated FM or agent, and supply the job records and survey reports your compliance files need.
''Excellent Staff, very knowledgeable and professional engineers. Would recommend.''

''The level of service we received was nothing short of outstanding''

''We had the pleasure of you doing some work for us, they are very reactive, very efficient, really polite team, I wouldn't hesitate to recommend them, great workmanship''.

Alan

Gemini

Lewis

Monday: 24/7
Tuesday: 24/7
wednesday: 24/7
Thursday: 24/7
friday: 24/7
Saturday: 24/7
Sunday: 24/7
Unit 8 Brook House, Larkfield Trading Estate, New Hythe Lane, Aylesford, ME20 6GN, Kent