FIRST FIX RESPONSE

SERVICES

Emergency and planned work across Kent & Medway — drainage, roofing, plumbing and specialist services,

handled by our own team.

  • Local engineers across Kent & Medway

  • Fully Insured & Qualified

  • Rapid 24/7 Emergency Response

  • Fast Response Times

Why choose First Fix Response

Most call-outs reached within the hour across Kent and Medway.

When something's gone wrong, you don't want a call centre — you want someone who turns up and fixes it. First Fix Response is a local Kent & Medway team handling reactive and planned trades, led by named engineers — not a faceless national. One call, the right person, sorted.

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Need Services in Kent?

Our local drainage, roofing plumbing specialist engineers are available 24/7 for blocked drains, drain repairs, plumbing problems, roofing services and local emergencies.

What We Do

Blocked-drains
Drainage
Services

Blocked drains, high-pressure jetting, CCTV surveys, drain milling, lining and excavation in Kent & Medway.

Blocked-drains
Roofing
Services

Emergency roof leak repairs and planned roofing works covering both domestic and commercial works.

Blocked-drains
Surface
Cleaning

Driveways, patios, render and exterior cleaning for your homes, rental properties and businesses.

Blocked-drains
Plumbing
Services

Emergency and planned plumbing services for homes and businesses in Kent & Medway areas with local engineers.

Blocked-drains

Commercial & Specialist Services

Professional services from our business to yours. Covering a wider area for commercial customers.

Blocked-drains
24/7
Emergency
Callouts

Rapid 24/7 emergency drainage response when you need urgent assistance, fast!

Meet the Team

All services done properly. By people who actually turn up.

No call centres, no faceless contractors — just our own engineers, Tom, Will and James, who you'll know by name before they knock. They're the ones who answer, diagnose and fix, across Kent & Medway. When you call First Fix Response, you're calling real local tradespeople who do this every day and stand behind the work.

HOW FIRST FIX RESPONSE WORKS

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YOU CALL OR REQUEST A CALLBACK

Tell us what is wrong and how we can help you.

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WE GET THE RIGHT PERSON TO YOU FAST

A named engineer, not a subcontractor lottery.

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WE DIAGNOISE

AND FIX

You get a clear price before any work starts.

WE COVER KENT & SURROUNDING AREAS

Wherever you are,

We'll be there

Frequently Asked Questions

See a list below of our frequently asked questions from our customers

What areas do you cover for drainage services?

We provide emergency drainage and drain unblocking services across Kent & Medway, including Maidstone, Medway, Canterbury, Dartford, Ashford, Gillingham, Chatham and surrounding areas.

Do you offer 24/7 emergency drainage callouts?

Yes, our drainage engineers are available 24 hours a day, 7 days a week for emergency drainage callouts across Kent & Medway. We respond quickly to blocked drains, flooding, sewage backups and urgent drainage issues.

What types of blocked drains do you clear?

We clear all types of blocked drains including sinks, toilets, showers, baths, kitchen drains, external drains, manholes and commercial drainage systems. Our engineers use professional drain unblocking equipment and high-pressure water jetting to remove stubborn blockages safely and effectively.

How quickly can you respond to an emergency drainage issue?

We aim to provide rapid response times across Kent & Medway and can often attend emergency drainage callouts the same day. Our team is available 24/7 to help minimise disruption and resolve urgent drainage problems quickly.

Do you provide CCTV drain surveys?

Yes, we offer professional CCTV drain surveys across Kent & Medway using advanced drainage camera equipment. CCTV surveys help identify blocked drains, damaged pipes, root ingress, collapsed drains and ongoing drainage problems without unnecessary excavation.

What is high-pressure drain jetting?

High-pressure drain jetting is a professional drain cleaning method that uses powerful water jets to remove grease, debris, scale, sludge and stubborn blockages from drainage systems. It is one of the most effective ways to restore proper drainage flow.

Do you work with residential and commercial properties?

Yes, we provide drainage services for both residential and commercial customers across Kent & Medway. We work with homeowners, landlords, businesses, restaurants, offices, retail units and industrial properties.

Can you help with overflowing drains and flooding?

Yes, our emergency drainage engineers can respond quickly to overflowing drains, flooding, blocked manholes and sewage backups. We use professional drainage equipment to identify the cause of the issue and restore safe drainage as quickly as possible.

How do I know if I need a CCTV drain survey?

You may need a CCTV drain survey if you experience recurring blocked drains, bad smells, slow drainage, suspected drain damage or ongoing drainage issues that cannot be identified externally. CCTV surveys allow us to inspect the inside of your drains and diagnose problems accurately.

Are your drainage engineers fully insured and qualified?

Yes, all of our drainage engineers are fully insured, experienced and trained to carry out professional drainage services safely and effectively across Kent & Medway.

Do you provide drain repairs?

Yes, we provide professional drain repair services for damaged, cracked and collapsed drains. After identifying the issue, we can recommend the most effective repair solution to restore your drainage system.

How can I prevent blocked drains?

Regular drainage maintenance can help prevent blocked drains. Avoid pouring grease down sinks, dispose of waste correctly, keep gutters clear and arrange routine drain cleaning or CCTV inspections if you experience recurring drainage issues.

WHAT OUR LOCAL CUSTOMERS SAY

''Excellent Staff, very knowledgeable and professional engineers. Would recommend.''

Alan

''We live in Westerham. The drains backed up in the house. They did an emergency call out arriving the same day. The office staff were amazing and the engineer was great. Highly recommend, very professional. Thanks again''

Sam

''Excellent service

the engineer was very helpful with availability and great with times.

Very helpful and got the best for my money.

Would recommend him to anyone!''

Jack

Alan

Sam

Jack

Business hours

Monday: 24/7

Tuesday: 24/7

wednesday: 24/7

Thursday: 24/7

friday: 24/7

Saturday: 24/7

Sunday: 24/7

Contact Us

  • Unit 8 Brook House, Larkfield Trading Estate, New Hythe Lane, Aylesford, ME20 6GN, Kent

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