In a care home, a blocked or backing-up drain isn't an inconvenience, it's an infection-control and dignity problem, in a building full of residents who can't simply be moved while you wait for a contractor.
First Fix Response gives care homes across Kent and Medway drainage cover that keeps facilities in use: engineers who understand the setting, work with minimal disruption to residents and routines, and leave you with documented records for your own compliance and CQC evidence. Reactive when something fails and planned maintenance to stop it failing in the first place.
Local team with fast response times
Experienced in commercial environments
Clear communication and minimal disruption
Works carried out to high safety standards
Fully insured and risk assessed
Professional Service

Powerful high-pressure water jetting removes stubborn blockages, grease, scale and debris, restoring your drains to full flow.

Where repairs can't be completed from above ground, we carry out safe, efficient drain excavations to replace damaged pipework and restore your drainage system.

Tailored planned maintenance programmes to keep commercial and residential drainage systems operating safely, efficiently and reliably.

Keep your kitchen compliant and running efficiently with professional grease trap emptying, cleaning and waste disposal services.

Rapid 24/7 emergency drainage response for businesses, minimising disruption and restoring your drainage system quickly.

A care home can't run with a wet room, bathroom or kitchen drain out of action.
When something blocks or backs up, the priority is clearing it quickly and safely with the least disruption possible working around mealtimes, routines and occupied areas, not treating the building like an empty site. Backed-up foul water around vulnerable, often immobile residents is a health risk, not a maintenance ticket, and we treat it that way.
Working in a home full of vulnerable adults isn't a standard call-out. Our engineers are DBS-checked, ID-badged, and we provide RAMS (risk assessment and method statement) on request before we attend, so your team and your residents are protected.
Foul drainage and hygiene sit inside your CQC and environmental-health obligations. Every job comes with a written record of what we found and what we did and CCTV footage where a survey's involved so you have evidence to put in front of an inspector rather than a verbal assurance.
The cheapest drain problem is the one that never happens. Alongside reactive cover we can schedule routine drain maintenance to catch build-ups before they back up into occupied areas.
We cover commercial and managed premises across the South East, including offices and industrial units, hotels, restaurants, pubs and cafés, care homes, schools, colleges and universities, retail, and managed portfolios for letting agents and landlords.

London
Maidstone
Ashford
Faversham
Medway
Rochester
Dartford
Tonbridge
Essex
Chatham
Sevenoaks
Gravesend
Kent
Sittingbourne
Tunbridge Wells

See a list below of our frequently asked questions from our customers
Yes. Planned commercial drainage jetting, de-scaling, CCTV monitoring is scheduled around your opening times, including evenings and early mornings, so a routine visit doesn't shut a kitchen, washroom or shop floor mid-trade. Out-of-hours emergency cover is available for blockages that can't wait.
Yes. For landlords, managing agents and multi-site operators we run planned commercial drain maintenance across a whole portfolio on one schedule, with a single point of contact and consolidated reporting rather than a separate call-out every time a drain backs up.
Our commercial drainage spine runs across Kent and Medway, including Maidstone, Rochester, Chatham, Gillingham, Ashford and Canterbury, and extends to London, Essex and the wider South East for planned and contracted work.
Yes. We provide commercial CCTV drain surveys for diagnostics, pre-purchase and condition reports, and to plan repairs before excavation supplied with a written report and footage for your records.
Where the pipe allows, yes. No-dig relining and patch repairs restore a damaged commercial drain from the inside, avoiding the disruption and reinstatement cost of excavation. Full excavation is used only where the damage requires it.
Blocked commercial drains are treated as priority call-outs. When you call, you'll get a realistic attendance window and a clear scope of works, not a vague promise. The same engineers and jet-vac units that handle our domestic drainage cover the commercial side.
Yes. We empty and maintain grease traps and clear the fat, oil and grease build-up that causes recurring blockages in restaurants, pubs, cafés and commercial kitchens and can put a planned schedule in place to keep it from recurring.
Yes. We work to your site induction, permit and access requirements, report to a nominated FM or agent, and supply the job records and survey reports your compliance files need.
''Excellent Staff, very knowledgeable and professional engineers. Would recommend.''

''The level of service we received was nothing short of outstanding''

''We had the pleasure of you doing some work for us, they are very reactive, very efficient, really polite team, I wouldn't hesitate to recommend them, great workmanship''.

Alan

Gemini

Lewis

Monday: 24/7
Tuesday: 24/7
wednesday: 24/7
Thursday: 24/7
friday: 24/7
Saturday: 24/7
Sunday: 24/7
Unit 8 Brook House, Larkfield Trading Estate, New Hythe Lane, Aylesford, ME20 6GN, Kent